- Undertake a thorough needs analysis at the outset.
- Measurement against relevant industry or national benchmarks.
- Development is most effective when led from the top.
- Establish self and organisational awareness.
- Customised and personalised to individuals’ needs.
- Modes of delivery matched to all learning styles.
- Development of a cross-functional approach.
- Programme over an extended period – ‘little and often’.
- Post development assessment to measure progression and ROI.
Any more to add ?


